REFUND POLICY

PARADIGM US OPERATION INC.

Last Updated: Thursday, December 19, 2024

1. Pricing and Billing

• The Service is subscription-based unless otherwise noted.
• Payments are processed via a third-party Merchant of Record, Paddle.
• Payment methods include:
  • Credit Cards
  • PayPal
  • AliPay (manual service renewal only)

2. Eligibility for Refunds

• Refunds are offered primarily in cases of technical issues directly related to our Service’s functionality.

3. Refund Request Process

• To request a refund, contact customer support and provide details or documentation regarding the technical issue.

4. Refund Processing Time

• Approved refunds are typically processed within 20 business days.

5. Exclusions and Exceptions

• No specific exclusions at this time.

6. Compliance with Applicable Laws

• We operate in the United States and will comply with relevant consumer protection laws and regulations.

7. Satisfaction Guarantees and Trials

• We offer a 3-day free trial.
• After the trial, you will be billed the agreed amount at subscription creation.
• If you cancel after the trial period, no refunds will be given, but access continues for the billing cycle.

8. Cancellations and Renewals

• Cancellation

  • Users can cancel their subscription via User Settings.

• Mid-Cycle Cancellations

  • No pro-rated refunds are offered. Access continues until the end of the billing cycle.

9. Communication and Notifications

• Refund request status and changes to the Refund Policy will be communicated via email or in-service notifications.